Effective Date: 01-06-2026

Welcome to Dehydra. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. Company Information

Dehydra

Address:
BGP 17/21N, Vijayashree Complex,
Main Road, Nirchal,
Kasaragod – 671321,
Kerala, India

Phone: +91-7012406145

Email: support@dehydra.in

2. Products

Dehydra specializes in producing natural and ready-to-cook food products including, but not limited to:

• Dosa Mixes
• Idli Mixes
• Idiyappam Mixes
• Chakli/Chakkuli Mixes
• Dehydrated Fruits & Vegetables
• Other food products introduced from time to time

All products are prepared using carefully selected ingredients. Product images are for illustration purposes only. Actual packaging may vary slightly.

3. Orders

• Orders can be placed through our website.
• Once an order is confirmed, you will receive an order confirmation via email or SMS.
• We reserve the right to cancel any order due to stock unavailability, payment issues, incorrect pricing, or any unforeseen circumstances.
• In such cases, any payment received will be refunded.

4. Pricing

• All prices displayed are in Indian Rupees (INR).
• Prices are inclusive or exclusive of applicable taxes as mentioned on the product page.
• Shipping charges, if applicable, will be displayed during checkout.
• Prices may change without prior notice.

5. Payments

We accept secure online payments through trusted payment gateways.

Accepted payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Other payment methods displayed during checkout

We do not store your card or banking information.

6. Shipping & Delivery

We strive to dispatch orders promptly.

Estimated delivery times depend on your location and courier service availability.

Delivery timelines are estimates and may be affected by:

• Weather conditions
• Public holidays
• Natural disasters
• Courier delays
• Remote delivery locations

Dehydra is not liable for delays beyond our reasonable control.

7. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

For cancellation requests, please contact:

Email: support@dehydra.in

Phone: +91-7012406145

8. Returns & Refunds

Due to the nature of food products, we do not accept returns once the package has been opened.

Returns or replacements may be considered only if:

• The product received is damaged during transit.
• The wrong product has been delivered.
• The package is defective upon delivery.

Customers must notify us within 48 hours of delivery and provide photographs of the product and packaging.

Approved refunds will be processed to the original payment method within 5–10 business days.

9. Product Storage

Customers are advised to:

• Store products in a cool and dry place.
• Keep the package tightly sealed after opening.
• Follow the storage instructions printed on the packaging.
• Consume the product before the expiry date.

Improper storage may affect product quality.

10. Allergens

Our products may contain or be processed in facilities that handle ingredients such as:

• Rice
• Millets
• Nuts
• Coconut
• Spices

Customers with food allergies should carefully read product labels before consumption.

11. Intellectual Property

All content on this website including:

• Logo
• Product names
• Images
• Graphics
• Product descriptions
• Text
• Website design

is the property of Dehydra and may not be copied, reproduced, or used without prior written permission.

12. Limitation of Liability

While we make every effort to provide accurate product information, Dehydra shall not be liable for:

• Indirect or incidental damages
• Loss of profits
• Delays caused by third-party service providers
• Misuse or improper storage of products after delivery

Our liability shall not exceed the value of the purchased product.

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

We respect your privacy and take reasonable measures to protect your information.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Kasaragod, Kerala.

15. Changes to Terms

Dehydra reserves the right to update or modify these Terms & Conditions at any time without prior notice.

The latest version will always be available on this website.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Dehydra

Address:
BGP 17/21N,
Vijayashree Complex,
Main Road, Nirchal,
Kasaragod – 671321,
Kerala, India

Phone: +91-7012406145

Email: support@dehydra.in