Return & Refund Policy
Effective Date: 01-June-2026
Thank you for shopping with Dehydra. We take great care in preparing and packaging our products to ensure they reach you in the best possible condition. Since our products are food items, we follow a strict Return & Refund Policy to maintain product quality, hygiene, and safety.
Returns
We accept returns or replacements only in the following situations:
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The product was damaged during transit.
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You received the wrong product.
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The package was tampered with or damaged before delivery.
Non-Returnable Products
For hygiene and food safety reasons, returns, exchanges, or refunds cannot be accepted if:
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The product has been opened.
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The product seal has been broken.
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The product has been used or partially consumed.
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The product has been damaged after delivery due to improper storage or handling by the customer.
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You simply change your mind after receiving the order.
Once a food product has been opened, we are unable to accept it back under any circumstances.
Opening Video Requirement
To ensure a smooth and fair claims process, we strongly recommend recording a continuous unboxing/opening video from the moment you receive the sealed package until the product is completely opened.
For claims related to:
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Damaged products
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Missing items
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Incorrect products
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Tampered packaging
an unboxing/opening video is required for verification. Claims submitted without an opening video may not be eligible for a refund or replacement, except where required by applicable consumer laws.
Please ensure the video clearly shows:
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The sealed shipping package before opening.
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The shipping label.
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The complete unboxing process without any cuts or edits.
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The condition of the product and packaging.
Before Returning Any Product
Please do not send any product back without contacting us first.
All return requests must be approved by our support team before the product is shipped back.
Returns sent without prior approval may not be accepted.
How to Request a Return
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Please include:
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Order Number
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Your Name
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Photos of the product
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Photos of the outer package (if damaged)
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Opening/Unboxing Video
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Brief description of the issue
Our team will review your request and provide further instructions.
Replacement Policy
If your claim is approved, we may offer:
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A replacement product (subject to availability), or
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A refund to your original payment method.
The appropriate resolution will depend on the nature of the issue.
Refund Policy
Once the returned product (if requested) has been received and inspected, we will notify you regarding the status of your refund.
If approved:
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Refunds will be processed to your original payment method.
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Processing time may vary depending on your bank or payment provider.
Shipping charges, if any, are generally non-refundable unless the return is due to our error.
Important Notes
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Food products cannot be returned after opening.
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Damaged products caused during shipping are eligible for replacement or refund after verification.
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An opening/unboxing video greatly helps us verify claims quickly.
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Please contact us before sending any product back.
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Products returned without prior approval may not be accepted.
Contact Us
If you have any questions regarding our Return & Refund Policy or wish to request a return, please contact us:
Dehydra Customer Support
📧 Email: support@dehydra.in
📱 WhatsApp: +91-7012406145
Our support team will be happy to assist you.
Thank you for choosing Dehydra. We appreciate your trust and are committed to providing safe, natural, and high-quality food products.
